By completing a survey and entering a Prize Draw, participants are deemed to have accepted and agreed to be bound by these Terms and Conditions.

Purpose of Laced surveys

Periodically we will offer our customers the chance to engage with surveys. These will vary in topic, but all share the collective purpose of understanding more about our customers and their experience with Laced. Often they are related to collecting feedback, to improve Laced, or to learn more about products and shopping preferences. Before entering a survey the specific purpose will be outlined, the respondent can choose whether they would like to participate. Participation is optional and consent can be withdrawn at any time, for any reason, by emailing research@laced.com

Information we will collect

All market research data captured in our surveys are anonymised, unless stated otherwise, prior to collection, and will be held securely. Anonymised data may be aggregated for analysis and used for profiling purposes, this is to help us better understand customer preferences and improve our service.

Depending on the topic, in addition to the questions related to the subject of each individual survey, we may also ask you to share information such as your email address, age, gender, household income and country of residence. We collect this data to give additional context to the responses that our customers give and, in turn, help us better understand our customers, in order to provide the best service. To enter into one of our prize draws we will ask you to provide the email address that is associated with your Laced account, this is to enable us to add credit to your account if you are selected as a winner. We will not contact you for any other purpose.

Data Protection

The joint data controllers for any personal data we hold about you are Laced Europe Trading B.V., a company with limited liability registered with the Dutch Chamber of Commerce under no. 89431960And Laced Europe Ltd t/a Laced of 7 Bell Yard, London, WC2A 2JR, a marketplace for buyers and sellers of authentic footwear. You may treat Laced Europe Ltd as your primary point of contact for any questions or issues related to the processing of your personal data. The privacy notice sets out the details of any of your personal information that may be processed by Laced.

Your name and any personal data identifying you will be kept confidential and your comments will only be used for business purposes to improve the website and service. If you supply such information, we are legally bound by the Data Protection Act 2018 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely. Our lawful basis for processing your personal data is consent and by participating in the survey, and submitting your personal data, you hereby give your consent for the data to be held and processed for the purposes of this study.

Your information may be disclosed to authorised third parties for the purposes of evaluation. We will not disclose your information to any unauthorised person or body, transfer it outside the EEA without adequate safeguards and we do not sell information to any third parties.We take appropriate technical and organisational security measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the iteration period for design which is 3-5 years.To see further information on the way we use personal data, how data is protected and the rights available to you under data protection law, including how to lodge a complaint with the ICO, please see our Privacy Notice .

The Prize Draw

1. Each prize draw is run by Laced Europe Ltd t/a Laced. Laced can be found at 7 Bell Yard, London, WC2A 2JR. By entering the prize draw you are agreeing to the prize draw terms and conditions as outlined on this page.
2. The draw is free to enter.
3. To enter the draw you must complete all questions in the survey and have a Laced account and submit your email address as a response when prompted.
4. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.
5. Laced accepts no responsibility for entries not successfully completed due to a technical fault of any kind.
6. Entrants are required to comply with and are bound by Laced.com terms and conditions. Laced is entitled to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
7. Laced is entitled to void, cancel, suspend, or amend any draw where it becomes necessary to do so.
8. A maximum of one entry per individual is permitted, unless stated otherwise.
9. Attempting multiple entries will result in disqualification.
10. Laced will not accept responsibility if contact details provided are incomplete or inaccurate.
11. These terms and conditions and each draw are governed by English law and any disputes will be heard by the courts of the United Kingdom.

The Winner Announcement

Laced will attempt to contact the provisional winner by email up to two times. If the provisional winner fails to respond to the second email within 5 working days, the prize will be forfeited and we will be entitled to select another provisional winner.

Laced will make available information that indicates that a valid draw took place. To comply with this obligation Laced will send the surname and country of prize winners to anyone who emails research@laced.com within one month after the closing date of the draw in question. If you object to any or all of your surname or country being published or made available, please contact Laced at research@laced.com. In such circumstances, Laced must still provide the information to the Advertising Standards Authority on request.

Prizes

1. The winner of each draw will receive credit applied to their Laced Account within 5 days of being notified of their win and responding.
2. The Laced account must be registered using the same address as is entered to qualify for the entry in order to be eligible to win the prize of the Laced credit outlined at the beginning of each survey.
3. The winner of each draw will be drawn at random.
4. The start date and time and the end date and time of each draw will be stated at the beginning of each survey. Responses received after the draw has ended will not be valid.
5. The winner will be drawn within 7 days of the closing date given for each survey or after the required number of entries have been received.
6. The prize amount (i.e. the credit to be applied to the winner’s Laced account) for each draw will be stated at the beginning of each survey.
7. The prize for each draw is non-exchangeable, non-transferable and no cash alternatives will be offered.
8. Laced reserves the right to substitute any prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
9. The decision of Laced regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.